Supporting Online Education: An Examination of Service Quality & Faculty Attitudes in Online Education
Author: Kevin Hoffman
10/13/99
This presentation is availabe in three formats. All of the silde images are presented on this page. The presenation is also available as a Microsoft PowerPoint file (.ppt) and as an Adobe Acrobat file (.pdf) from the links on the right.
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Supporting Online Education: An Examination of Service Quality & Faculty Attitudes in Online Education
Background & Introduction
Service Quality (Berry, Parasuraman, Zeithaml)
Some Practical Uses of the Service Quality Measure
Instructional Design & Course Development Service Quality Survey
Reliability Analysis: Subscales & Overall Scale
Convergent Validity: Overall Scale
Predictive Validity: Overall Scale
Survey Results Summary
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