Your Online Helpdesk Service Should Do More Than Answer the Phone

June 1, 2011 - 3:06pm | by dcarlen
Presenter(s)
Dave Carlen (Embanet-Compass, US)
Session Information
July 13, 2011 - 9:20am
Session Type: 
Vendor Showcase
Location: 
Garden
Session Duration: 
50 Minutes
Concurrent Session: 
6
Virtual Session
Session Chair: 
Patricia Feller
Abstract
We will focus on Embanet-Compass’ technical support services. The ideal helpdesk provides different access options, around-the-clock support, accurate incident reporting, service guarantees and assistance migrating to a new solution provider.  
Lead Presenter

Dave Carlen, Vice President of Business Development-Technical Services, is responsible for sales and business development of the Technical Services division for Embanet-Compass. Dave joined Embanet-Compass this spring after spending the last twelve years at CREST Technologies Inc., Apple Inc., and Dell providing education services solutions to customers across North America. Dave started his professional career in interactive media as a developer and project manager before serving as a General Manager of a Technical Information Network in Texas.

 

Notes: