Supporting Moodle on a large campus: Using technology to aid in day to day support activities

Over the years, SF State has grown its Moodle installation from a small pilot in 2003 to become one of the largest Moodle installations on the US West Coast. To keep up with the ever-increasing support and training tasks, we have implemented several free and open source solutions to help us track and support various aspects of our Moodle implementation. These solutions include the Opensource Ticket Retrieval System for e-mail and phone support, Google Voice to convert voicemail to text, Google applications for communication and project planning, and Redmine for bug tracking.