Frequently Asked Questions - Customer Service
- Who do I call with a billing question?
- Who do I contact about membership questions?
- Who do I contact about workshop questions?
- Who do I contact about conference questions?
- I can't access the workshop that started yesterday -- what do I do?
- Can you tell me how many workshops I have taken?
- Can you tell me how many workshops our institution's faculty have taken?
- Is my institution a member?
- I have finished my workshop requirements; how come I do not have my certificate?
- My mentor is not responding to me. What do I do?
- My workshop facilitator is not responding to me? What do I do?
- I missed the workshop live session. What do I do?
- The workshop started yesterday and I did not receive my enrollment key. What do I do?
- I have a question about your survey data; who do I contact?
- What are your business hours?
- Can I add questions to your survey?
- How can my institution participate in your survey?
- I have a membership, but the site is asking me to pay for the JALN article. What should I do?
- Can anyone post to your blog?
- How do I post a job on your website?
- Do you sell your membership lists?
- How do I set up my profile?
- What types of payment does Sloan-C take?
- How do I opt out of your email list?
Contact Sandi Fecteau, Chief Financial Officer: sfecteau@sloanconsortium.org
Contact Joanna Tong, Marketing Manager: jtong@sloanconsortium.org
Contact Gail Sullivan, Customer Service Manager: gsullivan@sloanconsortium.org
Contact Christine Hinkley, Conference Services Manager: chinkley@sloanconsortium.org
Contact Gail Sullivan, Customer Services Manager: gsullivan@sloanconsortium.org
Contact Gail Sullivan, Customer Services Manager: gsullivan@sloanconsortium.org
Contact Gail Sullivan, Customer Services Manager: gsullivan@sloanconsortium.org
See the list of Institutional Members
Or
Contact Joanna Tong, Marketing Manager: jtong@sloanconsortium.org
Contact Gail Sullivan, Customer Services Manager: gsullivan@sloanconsortium.org
Contact Bethany Bovard, Certificate Program coordinator: bbovard@sloanconsortium.org
Contact Heather Fidalgo: hfidalgo@sloanconsortiu.org
You can access the recording of the session by returning to the workshop and selecting the
‘Recorded Session’ link.
Contact Gail Sullivan, Customer Services Manager: gsullivan@sloanconsortium.org
Contact Jeff Seaman, conductor of the survey: jseaman@pondview.com
8am – 5pm ET, although most Sloan Consortium staff check email outside of business hours.
Contact Jeff Seaman, conductor of the survey: jseaman@pondview.com
Contact Jeff Seaman, conductor of the survey: jseaman@pondview.com
Please contact membership@sloanconsortium.org. It’s possible that your account is not associated with your membership.
Anyone with a Sloan-C account, free or paying, has a personal blog available to them and can post to it. Once you log in, you will see “Blog Entry” link on the right hand side under “My
Account.”
Jobs may be posted to the website at http://www.sloanconsortium.org/jobline.
Only Sloan-C members can view the full position descriptions.
No, Sloan-C does not sell any membership lists.
Once you log into your account, you can click on the “My Account” link on the right hand
side of your screen. If you do not have an account already, please set one up here.
Sloan-C accepts ONLY MasterCard, Visa, purchase orders, and checks.
Please send an e-mail to info@sloanconsortium.org to opt out of our e-mail list.
