Developing  and  Implementing  Comprehensive  Student  Support  Services  for  Online  Students

Volume, Issue - Date: 
Volume 17, Issue 1 - January 2013
Author(s): 
Marwin  Britto, Lone Star College System  
Author(s): 
Susan Rush, Lone Star College System
Oganization: 
Lone Star College System
Full article - Free: Click on the file to download.: 
Keywords: 
Support  services,  retention
Abstract: 

Student  retention  in  higher  education  has  become  a  critical  focus  in  recent  years.  This  paper  describes   the   efforts   of   Lone   Star   College-­Online   and   its   Online   Student   Support   Services   unit   to   build   and   implement   a   comprehensive   suite   of   services   for   online   students   with   the   intention   of   enhancing   the   online  student  experience  and  ultimately,  directly  and  indirectly,  improving student  retention  rates.  It   is   hoped   that   others   can   learn   and   gain   from   the   shared   successes   and   challenges   presented   in   this  paper.