Student Satisfaction

STUDENT SATISFACTION reflects the effectiveness of all aspects of the educational experience. The goal is that all students who complete a course express satisfaction with course rigor and fairness, with professor and peer interaction, and with support services. Online students put a primary value on appropriate, constructive, and substantive interaction with faculty and other students. Effective professors help students achieve learning outcomes that match course and learner objectives by using current information and communications technologies to support active, individualized, engaged, and constructive learning. As consumers, students are satisfied when provider services-learning resources, academic and administrative services, technology and infrastructure support -- are responsive, timely, and personalized. Effective practices may analyze and apply the results of student and alumni surveys, referrals, testimonials or other means of measuring perceived satisfaction with learning communities. Student satisfaction is the most important key to continuing learning.

Effective Practice Awards Submissions Due June 30

Submitted by janetmoore on May 27, 2010 - 2:06pm
New effective practices  submitted by June 30 are eligible for awards to be presented at the July 21, 2010 Emerging Technologies for Online Learning Symposium Awards Presentation Luncheon.
Thousands visit effective practices for innovative practices supported by eviden

May Facilitator of the Month

Submitted by hollyrae on April 30, 2012 - 11:48am

 May’s Facilitator of the Month 

Valerie Haven

 

Our Facilitator of the Month is Valerie Haven. In May, Valerie facilitates the Accessibility The Easy Way workshop

May Facilitator of the Month

Submitted by hollyrae on April 30, 2012 - 11:48am

 May’s Facilitator of the Month 

Valerie Haven

 

Our Facilitator of the Month is Valerie Haven. In May, Valerie facilitates the Accessibility The Easy Way workshop

JALN 16.1 Building Student and Faculty Success

Submitted by janetmoore on January 26, 2012 - 12:43pm
Evidence-based practice increases success
in online education
January issue of Sloan Consortium’s Journal of Asynchronous Learning Networks features findings contributed by faculty researchers a
$0.00
Volume, Issue - Date: 
Volume 16, Issue 1 - January
Author(s): 
Janet C. Moore
Oganization: 
The Sloan Consortium
Full article - Free: 
$0.00
Keywords: 
learning effectiveness, scale, institutional commitment, cost effectiveness, access, faculty satisfaction, student satisfaction, quality framework, innovation, impact, replicability
Abstract: 
Encouraging continuous improvement in the quality, scale and breadth of online education, the Sloan Consortium invites practitioners to share effective practices. This report synthesizes effective practices submitted by Sloan-C members to the online collection at http://www.sloanconsortium.org/effective as of December 2011. The synthesis includes links to detailed postings about practices, including the authors and their institutions.
$5.95
Volume, Issue - Date: 
Volume 16, Issue 1- January
Author(s): 
Paula Mae Bigatel
Author(s): 
Lawrence C. Ragan
Author(s): 
Shannon Kennan
Author(s): 
Janet May
Author(s): 
Brian F. Redmond
Oganization: 
The Pennsylvania State University
$5.95
Keywords: 
online teaching and learning, teaching competencies, distance learning, faculty development, e-learning, Community of Inquiry, learning effectiveness
Abstract: 


This exploratory study examined teaching behaviors, attitudes, and beliefs (referred to as tasks) that reflect potential competencies for online teaching success. In this study, teaching tasks are those tasks performed during course delivery. A 7-point Likert scale survey instrument was constructed and distributed to experienced online faculty and staff asking them to rate the level of importance of a list of teaching tasks. Based on faculty interviews and a review of relevant research, 64 teaching tasks were identified and included in the survey instrument. A factor analysis produced seven reliable factors. Three factors contained only two tasks under each factor and half of the teaching tasks did not load into any category. Of interest was the fact that over half of the teaching tasks had a rating of 6.0 on the 7-point scale and more than half of the tasks that were rated 6.0 or higher did not load into categories using factor analysis. Further examination of the results is required to determine why highly rated teaching tasks did not fall (load onto) into any factor. Results of the importance of the tasks will form the basis of faculty development efforts aimed at providing faculty with professional development in critical competencies to ensure online teaching success.

$5.95
Volume, Issue - Date: 
Volume 16, Issue 1- January
Author(s): 
Stephanie J. Jones, Texas Tech University
Oganization: 
Texas Tech University
$5.95
Keywords: 
online learning, faculty, student satisfaction, distance education, faculty behaviors, faculty interactions, course evaluations
Abstract: 

Students continue to demand and enroll in online courses, but are not always satisfied with their experiences. The purpose of this study was to determine if students’ responses to evaluations for online courses could be used to identify faculty actions that could lead to improved evaluation scores in teaching effectiveness and overall course value. Controversy continues to exist over the validity of student evaluations to measure faculty effectiveness and overall course quality. Faculty do not always utilize the collected data for the improvement of teaching. Results indicate that stimulation of learning had the most effect on perceptions of teaching effectiveness and useful and relevant assignments had the highest correlation to overall course value.

$5.95
Volume, Issue - Date: 
Volume 16, Issue 1- January
Author(s): 
Scott Warnock, Drexel University
Author(s): 
Kenneth Bingham, Drexel University
Author(s): 
Dan Driscoll, Drexel University
Author(s): 
Jennifer Fromal, Drexel University
Author(s): 
Nicholas Rouse, Drexel University
Oganization: 
Drexel University
$5.95
Keywords: 
online, hybrid, asynchronous, participation, volition, procrastination, motivation, writing, message board, grades, learning effectiveness
Abstract: 

Many researchers have documented connections between student motivation/proactive student behavior and academic success. This study investigates if early participation on course message boards is connected with success in online and hybrid courses. Investigating 12 first-year writing classes, eight hybrid and four fully online, the authors found that first posters on course message boards had better grades than the class final average in every course, and later posters tended to have lower grades than the course average. The researchers also correlated course performance with average length of posts, finding earlier posts to be longer. This study was conducted in two phases, with the researchers initially investigating six courses and then engaging in a more robust analysis with additional metrics of six additional courses. The results provide teachers with evidence to support the connection between student volition and success in classes that rely heavily on learning in asynchronous writing environments.

$5.95
Volume, Issue - Date: 
Volume 16, Issue 1- January
Author(s): 
Jim Waters, Cabrini College
Oganization: 
Cabrini College
$5.95
Keywords: 
online learning, discussion boards, collaboration, thought-leaders
Abstract: 
The growth of online learning has exposed fundamental gaps in our knowledge, both theoretical and pragmatic. This research investigated some questions of the role of emergent leaders in online leaning and the influence of different behaviors. Firstly are there any common factors that identify thought-leaders? Secondly does the presence of thought-leaders affect student perceptions of online discussion? Finally it addressed the question of perceived influence vs. actual influence. Student interactions in Asynchronous Online Discussion boards were analyzed and student backgrounds and perceptions gathered. Clear patterns of strong emergent leadership behaviors were evident in the majority of courses. Thought-leaders could be distinguished from non-thought-leaders from both their professional backgrounds and the role-behaviors they exhibited. Student perceptions of peers as thought-leaders were highly influenced by factors such as the extent to which students could bring relevant professional experience into the discussions.